FAQs

FOREST CAR WASH & DETAIL WILL NOT BE RESPONSIBLE FOR ANY OF THE FOLLOWING:

1. Personal property/money/valuables left in vehicle.  Includes cell phones, chargers, money or change, glasses, garage door openers, or anything else of value.
2. Any damage to screens or displays in the vehicle.
3. Side mirror and/or outside mirror casing damage.
4. Windows cracked due to pitting, existing damage (rock chips or scratches), and/or warm/cold temperature changes.
5. Antennas:  mast, power, cellular, satellite, SHARK FIN, etc.
6. Damage to front/back windshield wipers. AUTOMATIC WIPERS MUST BE TURNED OFF.
7. Parts, molding, chrome, logos attached with tape, glue plastic clips, adhesive, press fit, or snap on.
8. Non-standard or non-factory equipment (custom tires/rims, running boards, bug shields, visors, wind deflector, spoilers, custom lights, trailer hitches, luggage racks, etc.
9. Vehicle wraps, pin striping, graphics, painted plastic, repaints. 
10. Previous bodywork or paint repair.
11. Pre-existing or unforeseen vehicle conditions and defects.
12. Known issues on the internet whether or not the manufacturer acknowledges the problem or not.  
13. Anything on vehicle 4 years old or older or 50,000 miles.
14. Any electronic issue that involves reprogramming any part of the vehicle.  We are not responsible for updates to your vehicle.
15. Seats that do not move back into position.  This includes Forward/ Backward/Up/Down/Etc.

Claims must be made before leaving the property and receipt must be present.

We do not assume any responsibility for windshields with chips or cracks. Chips and cracks may expand from temperature changes that occur during a car wash. Windshield chips are defined by “ROLAGS” as compromised glass and therefore a preexisting condition that are customers’ responsibility.

We do not accept responsibility or liability for seat motors or buttons that cease to work during the car wash or detail process. 

We will also not accept responsibility or liability for seats that do not move back into position (Forward/Backward/Up/Down).

These items generally fail due to age or prior wear and tear.  This includes front front, second row, and rear seats.

Close all mirrors before relinquishing your vehicle for service. We do not accept liability for automatic mirrors that do not work.

Close all mirrors before relinquishing your vehicle for service. We do not assume responsibility for closing mirrors or for damage to mirrors that customers leave in the open position.

We make every effort to remind customers to close windows and sunroofs but it’s customers’ responsibility to ensure that the vehicle is watertight before the car wash process begins.

The car wash is designed to wash factory made vehicles. We do not accept responsibility for non-factory installed items nor items installed with double sided 3M tape or plastic clips.

We accept most cars, vans, and trucks. We do not recommend sending precious vehicles through the wash. The car wash is safe, but it is mechanical. Discuss optional washing for special or precious vehicles with a manager before relinquishing to the wash process.

Yes, we wash vehicles up to 7' 4"  with a minimum 4 inches ground clearance. Headache racks and spoilers are accepted on a case by case basis. Please consult a manger before the wash process.

We wash Teslas and other vehicles that require a driver through the car wash. Please discuss with a manager.

Our tunnel will remove most sap or tar deposits without additional treatment. Our staff will spot treat within reason if asked prior to the wash.

Fixed factory antennas should be fine through our wash process. Power antennas with a hollow core will break if not retracted. Retractable antennas are a customer responsibility. Please retract before relinquishing your car to the wash process. We do not take responsibility for shark fin roof antennas that fall off in the wash process.

Generally, yes. We use cloth and mild soap in our process. Consult your body shop for appropriate cure times related to your paint. We are not responsible for cars that have not been allowed adequate time to cure.

Yes. It is a customer responsibility to properly close and latch the roof and to make sure it is watertight.

Oxidation is caused by age and extreme exposure to UV rays. Regular washing and waxing is a great way to protect your shine.

No, you exit at our vacuums and can lounge in our comfortable lobby while we do the work. Please notify us for any accommodations necessary for disabilities.

Please secure your weapon according to the law. 

Yes. It’s your responsibility to stay in close proximity of your vehicle and to make us aware of this equipment. We can’t take responsibility for any penalties related to equipment malfunctions, mandated breath requirements or calibration.

No, unfortunately we don’t know what’s trash and what’s not trash. We will however be happy to throw anything away on your behalf that you identify and set on the floor board for us.

Seat molding cracks most commonly on the driver side are a very common known problem on many vehicles. These cracks are due to wear and tear from the weight of the passenger climbing in an out of the vehicle thousands of times. There is nothing related to our services that will cause such damage and therefore do not take responsibility when discovered.

Not at this time.

Yes, If your vehicle is 4 years old or older OR over 50K miles we do not assume responsibility for body issues and moldings, lights or electronic malfunctions inside or out that may occur during or after our wash process.

Charging for mud is not a profit center. We offer a mud charge as an alternative to not washing vehicles with excessive mud. Our car wash tunnel is designed for the average vehicle or truck with average road or highway dirt. Vehicles with excessive fender dirt from recreational off roading, farming and hunting cannot enter the tunnel prior to manual dirt and clay removal. Our policy is intended to mitigate the mess tracked throughout the tunnel as well as preventing mud transfer to rags and equipment cloth.

For liability purposes we do not remove or reinstall car seats or infant carriers. Please remove them yourself and we’ll be happy to clean the area otherwise we’ll do our best to clean around them in place.

For employee, customer and vehicle safety we do not remove the driver side large, rigid plastic mat. If not reinstalled correctly, these mats have been known for inadvertently covering both the accelerator and brake pedal which can cause a sudden acceleration incident. We will be happy to remove the mat upon request and will either place the mat in the trunk or request that the customer participate in reinstallation to ensure the safety of the vehicle.